The item I want is “sold out” or no longer appears?
Contact us with the name of the item (or description if you can’t think of it) and we’ll let you know if we’re getting anymore back. If we are, we’ll put you on the list to be notified when that particular item comes back in stock. Or, on the sold out products page, you should see a grey box that says “Notify me when my size is back in stock”. If you pop your email down, then you’ll get an automatic notification when your size is back in stock!
If I order something today, when will I receive it?
If you live in a metro area in Australia, and order before 12pm AEST,we’ll dispatch your order today, and you’ll receive your parcel in 1-6 businessdays. If your order is placed after 12pm, then it will be dispatched thefollowing day.
Your country not on our shipping lists?
Simply contact us and we will arrange another form of shipping for you so that Styelle is available to everyone around the world!!
How do I access my store credit?
If you’ve been given store credit, it will automatically come up as a payment option at the shopping bag page when you are logged in.
How do I know if my order has been shipped?
When we send out your order, you will receive an email notification once your item has been dispatched.
Where do I send my returns to?
Returns are to be sent to our office at the following address:
STYELLE RETURNS DEPARTMENT
P.O Box 113
Please see our returns policy page for more information about whatto include with your return.
Is there a store for me to try things on?
No sorry. Our warehouse is only for returns.
However, feel free to email us with sizing enquiries or other questions.If you are worried about sizing, we encourage you to buy 2 sizes of the same item. This way you don’t have to wait to reorder the correct size, and you get a full refund for the other size. Please read our returns page for more information.
What are your sizes like?
We are generally quite true to size, but if we had to say, we can be on the small side compared with other retailers. See the size guide located in the description tab of each product page, if you are not sure, drop us an email. We do our very best to ensure the right fit for you.
I have credit, how do I use it?
A credit is a certain dollar amount that is credited to you once you have returned a garment in original condition. The credit has a 1 year expiry period from the date of purchase. You will be emailed a code (which is the same as your order number) to use in checkout. Apply this code for the monetary discount to be applied. In the event you lose or cannot find your code, please email us and we will track it down for you.
Is your site secure?
Styelle uses the Fat Zebra Online Payment Gateway for its online credit card transactions. Fat Zebra provides a safe and secure means of collecting payments via the Internet and is a Tier-1 PCI-DSS Certified Gateway.All online credit card transactions performed on this site using the Fat Zebra gateway are secured payments.
• Payments are real time with an immediate response.
• Your complete credit card number cannot be viewed by Styelle or anyoutside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within Fat Zebra’ssystem protecting your credit card data.
• Fat Zebra is an authorised third party processor for all the major Australian banks.
• Fat Zebra at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Styelle.
What payment options do you accept?
We accept payment by credit card (Visa, Mastercard via Paypal) or PayPal and Afterpay
We do not accept Diners or AMEX